Refund policy

Return & Refund Policy

Infinite Horizons

At Infinite Horizons, every order is made with care and attention to detail. Because our products are custom-made, personalized, or printed specifically for each customer, all sales are final unless there is an error or defect caused by Infinite Horizons.

Please review your order carefully before completing your purchase.

Custom & Personalized Products — Final Sale

We do not accept returns, exchanges, or refunds for custom-made or personalized products, including but not limited to:

  • Direct-to-Film (DTF) transfers and gang sheets

  • Custom printed T-shirts, hoodies, and other apparel

  • Laser-engraved tumblers, cups, and personalized gifts

  • Custom hats, patches, and accessories

  • Bulk and wholesale orders

  • Products featuring customer-submitted artwork, logos, names, or designs

Because these products are made specifically for your order, they cannot be returned or resold.

We do not offer refunds or exchanges for incorrect sizes, colors, quantities, spelling, artwork, or design selections submitted or approved by the customer.

DTF Transfers & Gang Sheets

All DTF transfer and gang sheet purchases are final sale.

Customers are responsible for ensuring their submitted artwork is accurate, properly sized, and suitable for printing.

We are not responsible for issues resulting from:

  • Low-resolution, blurry, or pixelated artwork

  • Incorrect dimensions or design placement

  • Spelling mistakes or errors in customer-submitted files

  • Unwanted backgrounds or elements included in submitted artwork

  • Color differences between digital screens and printed transfers

  • Incorrect application, heat press settings, or washing instructions

  • Damage occurring during customer application

If Infinite Horizons prints your DTF transfers incorrectly due to an error on our part, we will review the issue and provide an appropriate resolution, which may include a replacement or refund.

Damaged, Defective, or Incorrect Orders

We take pride in our work and want every customer to receive the products they ordered.

If your order arrives damaged, defective, or incorrectly produced due to an error made by Infinite Horizons, please contact us within 7 days of receiving your order.

Email: printstrendydesign@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

  • Photos of the packaging if the item arrived damaged

We will review your request and determine the appropriate resolution.

If we confirm a production error on our part, we may offer a replacement, reprint, or refund, depending on the circumstances.

We may request that the original item be returned before processing a replacement or refund. If a return is required because of our error, we will provide return instructions and cover reasonable return shipping costs.

Please do not send any items back without contacting us first.

Customer-Provided Artwork & Design Approval

Customers are responsible for reviewing all artwork, spelling, names, dates, sizes, colors, and design details before approving an order.

If a design proof is provided, approval confirms that the customer has reviewed and accepted the design for production.

Once production begins, we cannot guarantee that changes or cancellations can be accommodated.

Infinite Horizons is not responsible for errors present in customer-submitted or customer-approved artwork.

Order Cancellations

Because custom orders require preparation, materials, and production time, cancellation requests must be submitted as soon as possible.

Orders that have already entered production cannot be canceled or refunded for a change of mind.

If an order has not entered production, we may approve a cancellation at our discretion. Any completed design work, purchased materials, or other nonrecoverable costs may be deducted from an approved refund where permitted by law.

Exchanges

We do not offer exchanges on custom or personalized products for sizing, color preferences, design changes, or customer ordering errors.

If Infinite Horizons produces an incorrect item or makes a confirmed production error, we will work with you to resolve the issue.

Refunds

If a refund is approved, we will notify you by email.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at printstrendydesign@gmail.com.

Sale Items & Gift Cards

Sale items, clearance items, and gift cards are nonreturnable and nonrefundable, except where required by law or in the event of a qualifying defect or fulfillment error.

Contact Us

If you have questions or concerns regarding your order, please contact:

Infinite Horizons

Email: printstrendydesign@gmail.com

Website: https://www.infinitehorizon.store/

We appreciate your understanding and thank you for supporting our small business.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.